Welcome to Snugz. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully.

 

1. General

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1.1 These Terms and Conditions govern your use of the Snugz website and your purchase of products through our online shop.

 

1.2 By using our website or making a purchase, you agree to these Terms and Conditions in full. If you do not agree, please refrain from using our services.

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2. Products and Pricing

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2.1 All product descriptions, prices, and availability are subject to change without notice. Changes may occur due to supplier adjustments, material costs, or other unforeseen circumstances, ensuring we can maintain product quality and value. While we strive to ensure accuracy, errors may occur.

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2.2 Prices are inclusive of VAT but exclude delivery charges, which will be added during the checkout process.

 

2.3 We reserve the right to refuse any order you place with us. In the event we need to cancel an order, we will notify you and provide a full refund.

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3. Payment

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3.1 Payment must be made in full at the time of purchase, unless otherwise stated for specific cases such as pre-orders or backordered items. Any exceptions will be clearly communicated at the time of checkout. We accept major credit cards, debit cards, and other secure payment methods as displayed on the website.

 

3.2 All payment transactions are secure and encrypted. We do not store your payment information.

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4. Shipping and Delivery

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4.1 We aim to dispatch orders within 3-5 business days. Delivery times may vary based on your location.

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4.2 Shipping costs are calculated at checkout and depend on the delivery address.

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4.3 Snugz is not responsible for delays caused by courier services or unforeseen circumstances.

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5. Refunds and Returns Policy

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5.1 Returns: If you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt for a full refund or exchange, provided the product is unused and in its original packaging.

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5.2 Faulty Products: If your product is defective or damaged upon arrival, please contact us within 14 days to arrange a replacement or refund. Proof of purchase and evidence of the defect (e.g., photos) may be required.

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5.3 Exclusions: Items not in their original condition, such as products with missing parts, visible wear and tear, or damage caused by improper use, used products, or items returned after the 14-day period are not eligible for refund or exchange.

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5.4 Return Process: To initiate a return, please contact us at info@snugzhq.com. Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

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5.5 Refunds will be processed within 10 business days after receipt and inspection of the returned item(s).

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6. Intellectual Property

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6.1 All content on this website, including text, images, graphics, and logos, is the property of Snugz and is protected by copyright laws. User-generated content, such as reviews or testimonials, is excluded from this protection unless explicitly stated otherwise. You may not use or reproduce any content without prior written consent.

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7. Liability

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7.1 Snugz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Examples of such damages include loss of data, loss of income, or disruptions caused by third-party services.

 

7.2 Our maximum liability to you is limited to the purchase price of the products you ordered.

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8. Governing Law

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8.1 These Terms and Conditions are governed by and construed in accordance with Irish law. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Ireland.

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Contact Us

 

If you have any questions about these Terms and Conditions, please contact us at:

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Email: info@snugzhq.com

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Thank you for shopping with Snugz

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